FAQs

How can I contact Filene’s Basement?
There are three ways to contact us:

How can I purchase a Filene’s Basement gift card?
Gift cards can only be purchased in store.

How can I find out how much value is left on my gift card?
There are two ways you can verify the current balance of either a merchandise credit gift card:

  • By phone 
    Call 1-888-532-7132
  • In-store 
    Present your card at any register to obtain the current balance.

How can I get a replacement for a lost/stolen gift card?
A: We do not replace lost or stolen gift cards.

What is your return and exchange policy?
Merchandise must be returned in saleable condition within 30 days, unaltered, with the original sales receipt and with tickets attached.

With A Receipt: Refunds will be issued in the same manner in which they were originally purchased.

Without A Receipt: Items returned without a sales receipt are eligible for credit at our discretion, at the current selling price, after verification of merchandise.  A valid driver’s license or state ID card must be provided.  If the merchandise is under $10.00, we will issue a cash refund.  If the merchandise is $10.00 or more, we will issue a merchandise credit.

Name and address are requested on all returns.  Some specific merchandise policies may apply.

Fine Jewelry (all stores) – Due to their uniqueness, fine jewelry returns will be accepted in the store of purchase, for thirty days only.  Returns must have receipt and original tags.